We support standardized return and refund services to protect the legitimate shopping rights and interests of every customer. All return and refund applications must comply with the following rules:
1 Application Conditions
Customers can apply for return or refund within 30 days after receiving the goods. The returned clothing must be unused, unwashed, undamaged, with original tags and complete packaging, and can be resold normally. Products with artificial damage, worn traces, missing tags or damaged packaging will not be accepted for return.
2 Applicable Scenarios
Support refund/return for product quality problems, wrong style/size/color delivery, and serious product inconsistency with the description. For personal reasons such as inappropriate size or dislike of style, we also support return and exchange, and customers need to bear the corresponding return shipping fee.
3 Processing Process
Customers need to send an application email to our official support mailbox and attach order number, product photos and relevant proof. After our team reviews and approves the application, customers can return the goods according to the designated return address. We will complete the refund processing within 3-5 working days after receiving and verifying the returned products.
4 Special Explanations
Discounted promotional items are also applicable to this return and refund policy, unless otherwise specified in the activity rules. We reserve the right to reject unreasonable return applications that do not comply with the regulations.